Shipping policy

Shipping Policy

All items are made to order and fulfilled by our production partner. Please allow time for processing before shipment.

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Processing Time

Orders are typically processed within 2–5 business days.
Processing times may increase during high-volume periods or holidays.

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Shipping Time

Once shipped, orders typically arrive within:

• United States: 5–10 business days

• International: 7–20 business days

Delivery times are estimates and may vary based on location, carrier delays, or customs processing.

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Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

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Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

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Delays & Lost Packages

We are not responsible for delays caused by carriers, customs, weather conditions, or events outside our control.

If a package is marked as delivered but not received, please contact your local carrier first. If the issue persists, reach out to us at support@jmtshimanga.com.

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Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.